Privacy policy

1. Who we are
   Monument Catios (“we,” “us,” “our”) designs and installs custom cat enclosures and cat-wall systems for residents of Washington DC, Maryland and Virginia. This notice explains how we collect, use and protect your information.

2. What we collect
   We collect contact data such as your name, email address, and phone number when you fill out a form, call us or opt in by text. Device and usage data, including IP address, browser type and cookies, are gathered through Site Analytics and Google Analytics. We also store your marketing preferences, such as whether you have consented to receive our emails or text messages and the date you unsubscribed.

3. How we use your data
   Your information lets us schedule quotes, prepare project proposals and manage installations. We send marketing emails that comply with the CAN-SPAM Act, always showing a clear unsubscribe link and honoring opt-out requests within ten business days. Promotional text messages are sent only after you give explicit consent; each message includes instructions to reply STOP to end communications instantly, satisfying the Telephone Consumer Protection Act. We also maintain anonymous analytics to improve site performance.

4. Legal bases for processing
   We rely on your consent when you tick an opt-in box or reply YES to receive marketing. We process data to fulfil or prepare a contract when you request a quote or hire us. We have a legitimate interest in safeguarding and improving our website through basic analytics.

5. How to withdraw consent
   To withdraw email consent, click the Unsubscribe link in any message; we will remove you from our list within ten business days. To stop texts, reply STOP to our number and the system ends messages immediately. To disable analytics cookies, adjust your browser preferences.

6. Data sharing
   We do not sell personal data. We share information only with payment processors, scheduling and operations software and email or SMS providers bound by confidentiality agreements, or when required by law.

7. Data retention
   Quote records are stored for up to five years so we can honour our workmanship warranty, after which they are securely deleted or anonymised.

8. Security
   Our site uses SSL to encrypt data in transit. Internal systems are accessible only to vetted staff who sign in with two-factor authentication.

9. Children’s privacy
   Our services are not directed at children under thirteen. We do not knowingly collect their data; parents may request deletion at any time.

10. Your rights
    Virginia residents may exercise rights under the Consumer Data Protection Act, including access and deletion. Maryland residents have comparable rights under the Maryland Online Data Privacy Act of 2024. Visitors from the EU or UK can request access, correction or erasure under GDPR Articles 15-17 by emailing hello@monumentcatios.com.

11. Changes
    We may update this notice to reflect legal or operational changes. Material revisions will be posted here and emailed to subscribers at least thirty days before they take effect.

12. SMS

    All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

13. Contact
    Questions about privacy may be sent to hello@monumentcatios.com